Privacy Policy

At Portico, we want your experience with us to feel easy, thoughtful and safe – including how we handle your personal information.

This Privacy Policy explains how Portico Services collects, uses, stores and shares personal information when you visit our website, buy from us, create an account, contact us, use our styling services, enter a promotion, or otherwise deal with us.

What personal information we collect

• Depending on how you interact with us, we may collect:
• your name, contact details and delivery address
• order details and purchase history;
• wishlist items and saved cart information;
• trade or wholesale account details;
• communications with us, including emails, enquiries and customer service messages;
• product reviews, photos, testimonials and feedback you choose to provide;
• information you provide when entering competitions, giveaways or promotions;
• payment confirmation and transaction details; and
• information about your use of our website, including pages viewed, products viewed, device information, cookies, analytics data and advertising/retargeting data. 

If you book or use our styling services, we may also collect information you choose to provide for that service, such as photos of your space, room details, measurements, style preferences, budget, design goals and before/ after images.

Sensitive information

We do not usually need sensitive information and do not ask you to provide it.
If you choose to give us sensitive information, or if we reasonably need it for a specific purpose, we will handle it only use it for the purpose for which it was provided or as otherwise allowed by law.

How we collect personal information

We usually collect personal information directly from you, including when you:

• visit or use our website;
• place an order;
• save products to a wishlist or cart;
• contact us by phone, email, website form or social media;
• book a styling consultation;
• provide us with information at a trade show or other event;
• leave a review or testimonial;
• enter a competition, giveaway or promotion; and
• subscribe to marketing communications.

We may also collect information from third parties where reasonably necessary, including from payment providers, delivery providers, service providers, advertising or analytics providers, and other platforms used to operate our business.

Why we use personal information

We use personal information to:

process, confirm and fulfil orders and deliveries; 
manage customer accounts, wishlists and saved carts; 
provide our products and services, including matters related to customer service; 
send service messages about orders, deliveries, appointments or accounts; 
send marketing communications; 
run competitions, promotions and giveaways; 
collect and publish reviews, testimonials and customer photos; 
improve our website, products, services and customer experience; 
personalise website content, marketing and product recommendations; 
conduct analytics, advertising and retargeting; and
comply with legal obligations and resolve disputes. 

Direct marketing

We may use your contact details to send you marketing communications about Portico products, services, styling ideas, promotions and offers.  You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us at info@porticoservices.com.au

Even if you opt out of marketing, we may still send you service-related messages, such as order confirmations, delivery updates, account notices or appointment information.

Cookies, analytics and advertising

Our website may use cookies and similar technologies to help the website work properly, understand how customers use the website, remember account or cart information, improve our services, and support advertising and retargeting.

We may use analytics and advertising tools provided by third parties. These tools may collect information about your use of our website, including pages viewed, products viewed, device information and interactions with our advertising.

You can usually adjust your browser settings to refuse or delete cookies. If you do, some parts of our website may not work as intended.

Who we share personal information with

We may share personal information with trusted third parties who help us operate our business, including:

ecommerce and website platforms; 
payment processors; 
delivery and courier providers; 
suppliers, manufacturers or fulfilment partners, where needed to fulfil your order; 
marketing and email platforms; 
analytics, advertising and retargeting providers; 
customer service and communications tools; 
booking and scheduling tools; 
information technology, cloud storage and security providers; 
professional advisers, such as lawyers, accountants and insurers; 
regulators, courts, tribunals or other parties where required or authorised by law. 

We only share the information reasonably needed for the relevant purpose.

Overseas disclosure

Some of our service providers may store, process or access personal information outside Australia, including in the United States and European Union.  Where we use these providers, we take reasonable steps to use reputable providers and to protect personal information in accordance with applicable privacy laws.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. This includes using reputable service providers, access controls and other reasonable technical and organisational safeguards.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you believe your information has been compromised, please contact us as soon as possible.

How long we keep personal information

We keep personal information for as long as reasonably needed for the purposes described in this policy, including to provide services, manage our relationship with you, comply with legal obligations, keep business records, resolve disputes and protect our legal rights.  When we no longer need personal information, we may delete it, securely destroy it or de-identify it.

Accessing or correcting your information

You can contact us at privacy@portico.com.au to request access to, or correction of, personal information we hold about you.  We may need to verify your identity before responding. We will respond within a reasonable timeframe required by applicable law.

Complaints

If you have a privacy concern or complaint, please contact our Privacy Officer at privacy@porticoservices.com.au.   Please include enough detail so that we can understand and respond to your concern. We will consider your complaint and respond within a reasonable timeframe required by applicable law.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website.  Where changes are significant, we may take additional steps to notify you.

Last updated:  8 May 2026